Shipping and delivery
We deliver world wide!
Our estimated delivery time within EU is 3-7 days working days (Mon-Fri). When your order is shipped from our warehouse, you receive an e-mail with a tracking id.
You can follow your parcel with the link. If you haven’t received your order within 10 days after the shipment confirmation, we recommend that you contact our customer service.
DK within 2-4 days
UK within 3-7 days
US within 5-9 days
EU within 3-7 days
Delivery to parcel shop
If you choose delivery to parcel shop, you can pick up your parcel from Design Letters when it suits you. Please note that the opening hours various from shop to shop.
Your parcel’s shipping status
When your order is processed and shipped from our warehouse, a new mail with a ”Track & Trace” link will be send, from where you can follow your parcel. Please note that it may take up to 48 hours for the link to become active.
If you haven’t received your order within 10 days after the shipment confirmation, we recommend that you contact our customer service.
I have received an item, I did not order
We are very sorry if you have received an item that has not been ordered. If this is the case, please contact our customer service at email@example.com.